When a customer signs up using email, they should receive a verification email, they may need to check their spam/junk folder. On rare occasions they may not receive it:
They entered their email incorrectly (eg gmail.com.au instead of .com)
Their email provider is blocking third party email (for example, some corporate emails won’t allow external email through).
In these cases, steps are:
Ask them to check their email spam/junk folder. If they can't find the email.
You can go into the CMS - customers - search for them using their email address or name, and click the “verify” button (this appears only on non-verified accounts). Before doing so, check there’s no obvious errors in the email address.
Once verified, you can email to let them know they can log in.
When signing up via email, the user sees a message on their app telling them to check and if nothing received in 15 mins to email you (using the main admin email) - so you can check and verify on the rare occasion the verification email isn’t permitted through to their inbox.