Norbit

Quick answers to some of the more common user troubleshooting requirements.

General Troubleshooting

Suggested communication to existing members to help them change to Apple Sign In if they want to.

Change Sign in method to Apple Sign In

This article explains how you can inform customers to delete their data from your app

Customer Requesting Data Deletion

How to verify if a user has redeemed a reward/completed a QR hunt

How do I verify a user has completed an action?

Submit a Technical Support Ticket

Frequently asked questions to assist customers and for use on your website or other channels

FAQs

Supported Devices

Steps to manually verify a customer if required

Email Verification Troubleshooting

Helping customers get the most out of AR Hunts

Augmented Reality Hunt Troubleshooting

Norbit Software

Assistance on how to solve or answer questions common issues

Troubleshooting

What are the ways I can be involved in the app?

What is required to upload a reward/what does it look like

What do I show/tell my staff so that they know how it works?

Does it cost me anything to put a reward on the app and how long does it take?

Do customers need to scan the QR Code for their reward?

Retailer FAQ's 

Our Product

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

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