Apple has recently enforced the requirement to include Sign in with Apple as the first sign in option, if third party logins such as Facebook Login is available.

As a result, all Norbit apps will be updated to include this feature. The feature provides the benefit or customers being able to use Touch ID, Face ID or their Apple passcode to sign in. 

Customers with an existing account that would like to use Apple Sign In will need to ensure their Apple ID email is the same as the email they have used to create their app account in order to see their history in the app. The following is suggested for emailing iOS customers, to inform them of the change in addition to some FAQs to add to your website. 

We recommend a push notification to be sent after you have sent the email to customers to alert them of the changes.

Please note that this is not applicable to customers who create a new account with Apple Sign In.
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Email Template

SUBJECT: 

Update to the [App Name] App

BODY:

Dear [FIRST NAME],

Thanks for being a valued [App Name] app member. We have made some updates to our app to include Apple Sign In amongst other features. You will see this when you next update your app. This is a new option that allows you to sign in with Touch ID, Face ID, or your Apple passcode. Please note that only iPhones with iOS 13 and above will have Apple Sign In as an option.

If you would like to change your main login method from Facebook or Email Login to Apple Sign In, please ensure that your Apple ID email is the same email as the one you use to log in to the app regularly. Then, when signing in with Apple, you must select the option to share your email. If not, the app will create a new account not linked to your previous one. You can then tap Sign In with Apple and follow the prompts on screen. This will ensure your account, it's points balance and transaction history links to your Apple account.

If you would like to change your email or need any help with this, please see the FAQs on our website, visit Centre Management or email [insert best email address].

Many thanks,

The Centre Management Team
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FAQs for Website:

How do I find the email I use for my rewards app?
You’ll find this in the profile section of the app.

I want to use Apple Sign In, but signed in with Facebook or Email previously.
How do I make this change?
Please ensure that your Apple ID email is the same email as the one you use to log in to the app regularly. Then, when signing in with Apple, you must select the option to share your email. If not, the app will create a new account not linked to your previous one. You can then tap Sign In with Apple and follow the prompts on screen. This will ensure your account, it's points balance and transaction history links to your Apple account.

I want to login with email but have logged in with Facebook or Apple previously. How do I make this change?
To do this:

  1. Tap the Forgot Password Link on the app login screen.
  2. Enter the email you used for Facebook/Apple Sign In.
  3. Check your email (if not received, check your spam/junk folder)
  4. Set a new password.
  5. Login with your new password.

You can still continue to use Facebook/Apple Sign In as well as email/password login as you like.


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