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How should you set your points?

How many points should I award and setup for prizes?

Written by Gerry Mezzina
Updated over a week ago

The below serves as a guide to how the majority of Norbit customers assign points. Note you have full flexibility to change/manage points as required for your business.

All of these can be updated in real time in the app CMS in the points section.

Earning Points

Points for entering the centre - 5 points.

Points for making a purchase - 10 points

Points for completing user profile (gender, postal code, city, date of birth) - 20-50 points

Points for referring other people to download the app - 20 points

Points for a birthday - 50-100 points

Milestone points - reach 100 points, get awarded 15 points; reach 500 points, get awarded 30; reach 3000, get awarded 50; reach 5000, get awarded 100; reach 10000, get awarded 200

Using Points

We suggest a range of prizes/deals and competitions with different value and point requirement to redeem. 

Rewards - A free coffee is usually 40 - 50 points, while something like a go-pro is set 500 points and upwards. You’ll have full control of this and can change it as needed in the CMS, based on the value of the prize

Competitions are a great way to get back points without rewarding everyone. For example, a Gift Card/Voucher can be setup as a competition that costs 10 points to enter (and setup with unlimited entries per user) - so if I have 100 points I can enter 10 times, reducing my points and incentivising me to spend again.

Deals should be free to use if they are not exclusive to the app member, however for great deals like 50% off or app member only offers, you can set a requirement to unlock the deal using points (e.g. use 50 points to redeem this deal).

REMEMBER: This is a guide, and points can be changed at any time. Points are used to gamify the experience, not as a percentage of dollars spent. If you feel you're giving away too many prizes, simply adjust the points needed to redeem when you next add prizes to your program.

HANDY HINT: Make sure your app terms and conditions include a clause that 'points are subject to change without approval' and 'points have no monetary value and cannot be transferred or exchanged for cash'.

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