Your app offers a two-way messaging feature. This feature allows you to send messages and receive responses, making it ideal for follow-ups, competition notifications, and feedback collection. Below is a step-by-step guide to enable and use this feature.
By enabling two-way messaging, you can enhance your customer engagement, gather valuable feedback, and provide responsive support. Follow the steps outlined to make the most of this feature in your strategy.
Enabling Two-Way Messaging
Open the CMS (Content Management System)
Log into your CMS account.
Navigate to the Messages Menu
In the main dashboard, find and click on the "Messages" menu.
Create a New Message
Click on the "Create Message" button to start drafting your new message.
Input Message Details
Fill in the required fields:
Recipient(s): Select the group or individual to receive your message.
Subject: Enter the subject of your message.
Body: Write the content of your message.
More information on how to send a push notification can be found here.
Enable Allow Responses
Find the option labeled "Allow Responses" and toggle it to enable two-way messaging. This setting allows recipients to reply to your message.
Send the Message
Review your message and click "Send."
Allow Users to Start Conversations
You can allow users to start conversations if you wish to manage any troubleshooting, questions and feedback through the app channels rather than referring them to email.
Open the CMS (Content Management System)
Log into your CMS account.
Navigate to the Messages Menu
In the main dashboard, find and click on the "Messages" menu.
Click 'Settings' at the top of the Menu
Toggle this feature on/off in real-time.
Managing Responses
Notifications of Responses
When a recipient replies to your message, a notification will appear in your messages tab. Look for a little red bubble icon indicating an unread message. Email notifications can also be enabled.
Viewing and Managing Conversations
Click on the notification or navigate to your messages tab to view the full conversation. All responses and your replies will be displayed here.
You can delete messages you've sent within the past 3 days. Note that customers cannot edit or delete their messages.
You can also start and stop a conversation as required.
Accessing Customer Profiles
From within the conversation, you can click on the recipient's profile to view their details and history. This is useful for verifying any necessary information or understanding the customer's background.
Practical Use Cases
Competition Winners Notification: Send a message to competition winners allowing them to reply with questions or to confirm prize collection.
Event Feedback: Message participants of a recent event to gather their feedback.
Campaign Follow-Up: Reach out to customers who participated in a campaign and invite their responses.
Interface Familiarity
The messaging interface functions similarly to popular tools like Facebook Messenger, ensuring an intuitive and user-friendly experience.
