Norbit

Quick answers to some of the more common user troubleshooting requirements.

General Troubleshooting

Suggested communication to existing members to help them change to Apple Sign In if they want to.

Change Sign in method to Apple Sign In

This article explains how you can inform customers to delete their data from your app

Customer Requesting Data Deletion

How to verify if a user has redeemed a reward/completed a QR hunt

How do I verify a user has completed an action?

Submit a Technical Support Ticket

Frequently asked questions to assist customers and for use on your website or other channels

FAQs

Supported Devices

Steps to manually verify a customer if required

Email Verification Troubleshooting

Helping customers get the most out of AR Hunts

Augmented Reality Hunt Troubleshooting

Norbit Software

Assistance on how to solve or answer questions common issues

Troubleshooting

What are the ways I can be involved in the app?

What is required to upload a reward/what does it look like

What do I show/tell my staff so that they know how it works?

Does it cost me anything to put a reward on the app and how long does it take?

Do customers need to scan the QR Code for their reward?

Retailer FAQ's 

Our Product

Contact us

Find answers and get help from Intercom Support and Community Experts

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