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Troubleshooting
Troubleshooting
Assistance on how to solve or answer questions common issues
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12 articles in this collection
Written by
Lavish Lalwani,
Gerry Mezzina,
and
Tom Clark
Change Sign in method to Apple Sign In
Suggested communication to existing members to help them change to Apple Sign In if they want to.
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Written by
Gerry Mezzina
Updated over a week ago
How do I verify a user has completed an action?
How to verify if a user has redeemed a reward/completed a QR hunt
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Written by
Tom Clark
Updated this week
General Troubleshooting
Something not working? Start here.
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Written by
Lavish Lalwani
Updated over a week ago
FAQs
Frequently asked questions to assist customers and for use on your website or other channels
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Written by
Gerry Mezzina
Updated over a week ago
Supported Devices
Which devices does the app work on?
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Written by
Lavish Lalwani
Updated over a week ago
Email Verification Troubleshooting
Steps to manually verify a customer if required
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Written by
Gerry Mezzina
Updated over a week ago
Augmented Reality Hunt Troubleshooting
Helping customers get the most out of AR Hunts
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Written by
Gerry Mezzina
Updated over a week ago
Retailer FAQ's
What are the ways I can be involved in the app?
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Written by
Tom Clark
Updated over a week ago
What is required to upload a reward/what does it look like
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Written by
Tom Clark
Updated over a week ago
What do I show/tell my staff so that they know how it works?
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Written by
Tom Clark
Updated over a week ago
Does it cost me anything to put a reward on the app and how long does it take?
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Written by
Tom Clark
Updated over a week ago
Do customers need to scan the QR Code for their reward?
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Written by
Tom Clark
Updated over a week ago