Troubleshooting

Assistance on how to solve or answer questions common issues

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12 articles in this collection
Written by Lavish Lalwani, Gerry Mezzina, and Tom Clark

Change Sign in method to Apple Sign In

Suggested communication to existing members to help them change to Apple Sign In if they want to.

Written by Gerry Mezzina
Updated over a week ago

How do I verify a user has completed an action?

How to verify if a user has redeemed a reward/completed a QR hunt

Written by Tom Clark
Updated this week

General Troubleshooting

Something not working? Start here.

Written by Lavish Lalwani
Updated over a week ago

FAQs

Frequently asked questions to assist customers and for use on your website or other channels

Written by Gerry Mezzina
Updated over a week ago

Supported Devices

Which devices does the app work on?

Written by Lavish Lalwani
Updated over a week ago

Email Verification Troubleshooting

Steps to manually verify a customer if required

Written by Gerry Mezzina
Updated over a week ago

Augmented Reality Hunt Troubleshooting

Helping customers get the most out of AR Hunts

Written by Gerry Mezzina
Updated over a week ago

Retailer FAQ's

What are the ways I can be involved in the app?

Written by Tom Clark
Updated over a week ago

What is required to upload a reward/what does it look like

Written by Tom Clark
Updated over a week ago

What do I show/tell my staff so that they know how it works?

Written by Tom Clark
Updated over a week ago

Does it cost me anything to put a reward on the app and how long does it take?

Written by Tom Clark
Updated over a week ago

Do customers need to scan the QR Code for their reward?

Written by Tom Clark
Updated over a week ago