User Guides/Manuals

You'll find help on managing Norbit here

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18 articles in this collection
Written by Lavish Lalwani and Gerry Mezzina

Bonus Points

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Written by Gerry Mezzina
Updated this week

Offer Rewards to customer segments

Customer segmentation
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Written by Gerry Mezzina
Updated over a week ago

Prize Redemption Report

How to see the number of redemptions per item or per retailer
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Written by Gerry Mezzina
Updated over a week ago

Verification email not received

Steps to manually verify a customer if required
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Written by Gerry Mezzina
Updated over a week ago

Unusual App Activity

A process to help keep customers within fair use guides of the program.
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Written by Gerry Mezzina
Updated over a week ago

FAQs - a template

A list of frequently asked questions that you can use on your website or other channels to assist customers
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Written by Gerry Mezzina
Updated over a week ago

Augmented Reality (AR) Hunt Setup Guide

How to set up a AR hunt in the Norbit CMS
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Written by Lavish Lalwani
Updated over a week ago

Targeted Push Notifications

How to communicate to specific customer segments on your app
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Written by Lavish Lalwani
Updated over a week ago

Augmented Reality Hunt Guide/Troubleshooting

Tips and tricks for AR campaigns
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Written by Gerry Mezzina
Updated over a week ago

How does a customer claim a deal or prize?

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Written by Gerry Mezzina
Updated over a week ago

Supported Devices

Which devices does the app work on?
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Written by Lavish Lalwani
Updated over a week ago

Random Rewards - step by step

An in depth guide to setting up Random Rewards in the CMS TIME TO SETUP ONCE ARTWORK IS READY: 1-2 Minutes
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Written by Gerry Mezzina
Updated over a week ago

Prize Setup - step by step

An in depth guide to setting up prizes in the CMS TIME TO SETUP ONCE ARTWORK IS READY: 1-2 Minutes
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Written by Gerry Mezzina
Updated over a week ago

Deal Setup - step by step

An in depth guide to setting up deals in the CMS TIME TO SETUP ONCE ARTWORK IS READY: 1-2 Minutes
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Written by Gerry Mezzina
Updated over a week ago

QR Code Treasure Hunt Setup Guide

How to set up a QR hunt in the CMS
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Written by Gerry Mezzina
Updated over a week ago

Scratch Card Setup and Use Guide

Info on how to setup and run scratch card competitions
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Written by Lavish Lalwani
Updated over a week ago

Troubleshooting

Something not working? Troubleshoot here
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Written by Lavish Lalwani
Updated over a week ago

Norbit Content Management System Guide

How to use the Norbit Admin Portal
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Written by Lavish Lalwani
Updated over a week ago